Is my order subject to VAT?
This question is never easy! Most print is applicable for VAT.
Since we sell to a lot of different businesses, all our prices exclude VAT.
We add VAT to your order at the current rate in the basket.
However, there are a number of products that are Zero Rated for VAT. These include certain leaflets, flyers, brochures and books.
This link to the Government website will answer any more specific queries: https://www.gov.uk/search?q=How+to+charge+vat+on+printing
How do I place an order?
Thank you for choosing QuickPrint. We aim to keep the order process smooth for you.
- Simply search for the product you require.
- Choose your specification from the dropdown options
- View the corresponding price to your preferred quantity.
- Add the product to your shopping basket and checkout.
Once payment is completed you can ‘Upload your artwork’ for proofing and approval before it is printed.
You will receive an email at each completed phase once your order is placed – when paid, when proof approved, when processed and ready for collection or delivery.
If you are struggling, please get in contact firstname.lastname@example.org or call 01392 271739.
Do I have to have an account?
No, you don’t need an account, you can check out as a guest.
What happens after I place an order?
If you’re using one of our designs, we’ll start work as soon as you checkout.
If you’ve uploaded your own file for print, we’ll Pre-Flight it and let you know if it has passed our checks. After that our process is relatively automated, for reliable service. You can check the progress of your order in the Orders section of your account.
Why use Quickprint?
QuickPrint provides ‘business class’ products at a cost-effective rate.
We print every order with High-Definition Reproduction (HDR), through our world-class production hub.
How do I change my payment method?
We do not store card details. This is managed by our trusted partner '...'
How long will it take to receive my completed order?
This depends on the turnaround option selected, combined with the product ordered.
As standard we aim for 48 hours production (2 working days). With NEXT DAY delivery or COLLECTION – if ordered before 12 noon.
For example, place your order before 12 midday, it will be printed and ready to despatch two days later and placed on a next day courier. Your order will be delivered at any time from 8.00am to 5.30pm that day, you will receive an email or text message notification from DHL. Working days are from Monday to Friday and exclude all bank holidays.
Remember delivery times may be delayed if there are quality issues with your artwork file.
If you have any queries, please message or call us on 01392 271739.
Where do you deliver to?
We can deliver to anywhere in the UK using our next day/2 day courier.
If you need a delivery further afield, please contact us.
Can you deliver to a different address?
Yes. When you checkout, you can choose to deliver to your invoice address, or a new delivery address which you enter there and then.
Can I change the delivery address after I’ve placed an order?
If you need to change the address you want your order to be delivered to, we can usually do this at any time while your order shows on the web site as ‘in progress’. After your order is complete, it’s too late to change.
If you have an ‘order in progress’ which you’d like to change, please contact us and tell us the address you’d like to send it to. We charge £10+VAT for this service, plus any delivery charge differences.
How is my order packaged?
Your order will generally be despatched in a brown box with a reference to QuickPrint on the label. We can white label the boxes if required. Please ask for support if you are looking for no branding.
Is my payment secure?
All online payments are made via our secure payment gateway: Stripe.
Worldpay is part of the Royal Bank of Scotland Group, owners of NatWest and the UK’s second-largest bank. Stripe is a leading online payment provider.
Please note that our payment gateways never divulge your credit card information to anyone, so you can rest assured that your billing details are safe
What sort of quality can I expect?
A QuickPrint we pride ourselves on the quality of the work we produce.
We may not be the cheapest printers, but we believe ‘you get what you pay for’.
Our reputation has been built on 3 important things, Quality, Value and Service and our customers have always been very happy with what we offer.
What if I want to print something which is not a normal print size?
If your design is in-between standard ‘A’ sizes, for example 220mm x 173mm, then sometimes it is best to place an order the next size up – in this case A4 - and let us know the size is different.
You can also request a bespoke estimate [here].
If what you require is completely bespoke in size and shape, or you are just unsure of which ‘A’ size you would need, then please contact our team on 01392 271739 and we can discuss your options.
How can I request a bespoke estimate?
If you cannot find exactly what you are looking for on our website or require an alternative quantity, please click onto our Estimate Form, complete and send.
Alternatively, you can email your specification to email@example.com and we will respond within 24 hours to your request.
Our estimating process is absolutely FREE.
No chargeable work will be carried out until we have received your instruction to proceed to order and payment has been received.
What file types do you accept and how should I send them?
For the best results we prefer to receive print-ready PDF documents.
This ensures a speedy and sleek production process, which can directly provide you with a proof. If you are unable to supply your files in this format, the Artwork Team are able to convert it for you - please call us on 01392 271739 to discuss.
We can accept other formats. Although it is likely to have an impact on timeframes, the artwork content (Microsoft files are notorious for reflowing) and cost.
We prefer you to upload your files to our website as this will raise any issues with you directly. You can also email files under 10mb to firstname.lastname@example.org. For files over 15mb please use a transfer website - www.wetransfer.com is easy and free to use.
For orders with multiple pages, we require a single PDF. The artwork should be provided in the correct running order. Page 1 should be the front, page 2 the inside front, page 3 the inside right and so on.
How do I supply a PDF file?
Saving or Exporting as a PDF is an option in most editing or artwork software (including Microsoft packages).
Any key assistance with PDF creation?
- Ensure your files are CMYK or black/white
- If the background/image runs over the edge (bleed) include an extra 3mm over all affected sides of the page - keeping the content in the same position
- Embed all photos - Keep the resolution over 300 dots per inch (dpi) at 100% size, preferably
- Keep multiple page documents as single pages within one PDF and in the right order i.e., cover (1), page 2, page 3, back (4)
- Choose high quality/commercial press when exporting from Microsoft Software
- Embed all fonts or ensure they are either enclosed with the artwork or converted to outlines/curves
- Upload using the link in your completed basket.
Alternatively supply on usb stick, email (up to 15mb) or for larger files use www.WeTransfer.com
Will I need to supply my fonts with my artwork?
No - if you have uploaded a print ready PDF correctly your fonts should already be embedded in the document.
Do I need to include bleed on my artwork?
Yes. It’s important that you include at least a 3mm bleed to all of the edges of your artwork.
What is Bleed?
The bleed is the Inked area that prints beyond the trim edge of the page.
Bleed is required to ensure edge-to-edge colour on your final product. Any background colours or images need to expand your final size by 3mm on all sides to allow for any movement on the guillotine. This accommodates the degree of movement, which occurs when printing on any press.
Supplying your job without bleed may result in white lines when we trim it.
What folding leaflets styles do you offer?
The z-fold, roll-fold, half-fold and gate-fold options are all available. For more information click for our folding guide.
Can you print on the spine of my booklet?
No. It’s not possible to print on the spine of a saddle-stitched booklet because it doesn’t have a flat edge.
What is a hardcopy?
Artwork on paper, from which a direct copy can be made or scanned.
Can you scan my document?
Yes, we can produce a digital image, scanned off a hard copy document or photo, saved as a tiff, jpeg or PDF
What is the difference between CMYK and RGB?
CMYK stands for Cyan, Magenta, Yellow and Black - the inks our digital and litho presses combine to produce full colour print.
RGB stands for Red, Green and Blue - the colours of light a computer screen mixes together to make colours on your screen. Colours may change when converted to CMYK for printing.
What is the difference between ‘Digital’ and ‘Litho’ printing?
Digital printing allows a job to go directly from a print ready computer file, directly to the printer and onto the sheet. This eliminates the need for printing plates and therefore increases the speed of production.
Lithographic or ‘litho’ printing is a process where a printing plate is produced. This is specially coated, so ink only sticks to dry areas of the plate. The inked image is transferred, or offset, on to a rubber blanket, which then makes an impression (print) on to the media.
What does resolution and DPI / PPI mean?
DPI is the amount of ink Dots Per Inch; PPI is Pixels Per Inch.
The required resolution for printed material is 300 DPI as standard.
Anything below 200 dpi may not be good enough resolution for printing.
Most website graphics are generated at 72dpi which falls far short on quality.
I’m not sure if my artwork is correct, what should I do?
All artwork goes through a PDF proof check prior to printing. This ensures you are satisfied with your artwork before we go ahead and print it.
Alternatively, we are here to help if you are in any doubt or have questions, please contact us by email email@example.com or phone 01392 271739.
We're experts in digital printing, so you don't have to be!
What if my proof isn’t right?
At the point of PDF proof check if you’re not happy you can choose to upload a new file or ask us to edit your artwork. We can provide a quote for fixing or changing your file at this point if you wish.
I know what I want but don’t have any artwork, what should I do?
QuickPrint have a Design and Artwork department for this very reason!
For help with your artwork, send us your brief or thoughts - we are delighted to help. Please contact us by email firstname.lastname@example.org or phone 01392 271739.
We're experts in Design & Print, so you don't have to be!
What is artwork?
Artwork is the ‘design’ you want printed.
From simple words presented on a sheet to a complex design creation, artwork is the generated information you want printed.
For help with your artwork, please send us your brief or thoughts - we are delighted to help! You can contact us by email email@example.com or phone our Team on 01392 271739.
We're experts in Design & Print, so you don't have to be!
What is a Font and Typeface?
A Font is the specific Typeface in a size and style.
A Typeface is the font group and style used, ie. serif (with little ticks on the ends of the characters -such as Times New Roman) or sans-serif (without ticks – such as Arial)
What is Large Format?
Large Format describes inkjet printing of any size over A3.
Do you have any templates I can download?
If struggling with the layout of your artwork…we can help!
Yes. For most products we offer free template guides to anyone in need of layout and design guidance. You can find these on each product page near the footer.
We provide templates in Adobe Illustrator, InDesign, Photoshop and PDF formats for most products.
What is the maximum number of pages in a saddle-stitched booklet?
The maximum number of (individual) pages that we recommend is 60 pages (equivalent to 15 folded sheets).
The reason for this is to ensure that your booklet will fold over neatly. More than 60 pages we recommend using an alternative method of binding.
What is the difference between pages and leaves?
A leaf is a sheet of paper.
A page is typically a side of paper.
A leaf of paper could be two printed pages (2pp) if double-sided or just one printed page (1pp) if single-sided.
In a larger document blank pages would form part of the total PP and need to be included on the count.
Do I get a printed proof posted to me?
Only if you have requested one from us. There is an additional charge for proofs. This can be purchased.
Most proofs will be emailed to you in order to speed up the order process.
Can I receive a proof before I pay for my printing?
Until the printing order is placed and paid for no work will take place.
Alternatively, you can purchase a PROOF as a single product [link], upload your artwork and receive your e-proof before you place a print order.
Can I receive a proof of my printing?
Most customer placing an order will have an email proof provided from uploaded PDF artwork. This will need approving before the print process is started.
Our Pre-Flight Check will draw any potential issues to your attention and will allow you to fix and resubmit, accept as it is or enlist the help of our Design Team.
I have a more bespoke request – can you help?
For print which is a little more special, please send your specification or initial thoughts to firstname.lastname@example.org or call 01392 271739. We can work with you to produce something fantastic!
How do I change my details?
When you sign-in to your account, click ...
Here you can change your password, contact details and how you would prefer us to contact you. If you forget your password, don’t worry it happens to all of us! You can reset by clicking ‘Forgot your Password’ link on the sign in page.
Where’s my order?
You can view your recent orders in your account. This will show your current orders in progress and your completed orders. You can check the progress of current orders here, and you can create reorders of old jobs using the same graphic files.
Can I Order via Email?
Online shopping provides you with the quickest, smoothest and sleekest transaction. Allowing you to see live pricing, keep track on order processing, download your invoices, reorder with the click of a button and view your order history.
However, we can manage email orders via email@example.com or if you would prefer, you can call the Team on 01392 271739.
What are your opening times?
Our most current opening hours can be found on our contact page.
How can I contact you?
You can contact us in person by visiting QuickPrint in Exeter.
You can also phone 01392 271739 or email us firstname.lastname@example.org in addition to the contact form on our contact page.
How do I find the products I’m looking for?
We’ve tried to make it easy for you to find the right product for your needs.
You can see our full product range in the main menu and also search for a product using the search bar function. Our most popular products are also shown in Featured Products. Once you click on a product, you can customise the printing options, finishing formats and quantities before adding to your basket.
Can I cancel my order?
Once you’ve checked out and approved your proof your order will begin our automated production process.
As we’re manufacturing something just for you, it’s not possible to cancel your order once the process has started.
I’ve noticed a mistake; can I change my order?
Please check your design carefully before you upload your file.
Once uploaded the pre-flight and PROOF will highlight you to any issues arising from the artwork PDF to you. This could include low resolution images, font issues and bleed.
Please check all telephone numbers, dates, times, addresses, prices and spelling before you order. If you spot an error after you’ve signed off the proof, then we are sorry - we won’t be able to change it.
There is something wrong with my order, what do I do?
At QuickPrint we work tirelessly to ensure you order is produced to our high standards.
In the unlikely event that you find something wrong, please contact us and explain the issue. We’ll do our best to resolve it to your satisfaction.
How environmentally friendly are you?
QuickPrint take every measure to reduce print waste and improve our environmental impact.
We have, in the past, completed the ISO14001 Environmental Certificate and we continue to adopt this management process.
All paper-based material is FSC certified, with the additional choice of recycled stock on a number of products, including Leaflets, Letterheads and Compliment Slips.
In 2021 we began offsetting our carbon impact. The first step has been to carbon balance paper. This first month we have helped to protect 138m2 of critically threatened tropical forest - with only more to come!
When I reorder, will my product be exactly the same?
Do you want it to be the same?
When you reorder a job, you can choose whether you want us to reuse your previous files, if you want to upload a new file or whether you want us to make a few changes for you. We do our best to produce a consistent image across your brand.
Can banner stands be used outdoors?
Even though banner stands can technically be used outdoors, we recommend that you keep them indoors to avoid potential damage due from wind or rain.
If you require a banner to promote something outdoors, we produce eyeletted vinyl banners that cope with the wear and tear that comes with the outdoor environment and can be easily secured.
What is the difference between a pop-up banner and a roll-up banner stand?
A roll-up banner stand is the type where the base sits on the floor and the graphic print simply rolls up and put in place over the top bar.
A pop-up banner is much larger and uses an expanding frame. Generally, image panels are applied magnetically, it comes with in a case which doubles as a table and includes lights.
What is a vector image compared to a raster image?
Raster : an image made up of dots/pixels - cannot be enlarged without loss of quality.
Vector : an illustration using lines, especially good for logos, easily scaled without loss of quality.
What binding options do you provide?
Wire Bind : punching a document and binding with a wire spine.
Comb Bind : punching a document and binding with a plastic comb.
PUR / Perfect Bind : the process of heat-sealing inner sheets with a wrap around cover to form a book.
Stitch : where the document is stitched together with staples.
Saddle Stitch : where the document is stitched together with staples on the spine.
What is stock or media?
Stock or Media is the material used to print your files on, in varying weights, textures and colours.
What is a ream?
A pre-wrapped quantity of paper or card, usually 500 or 250 sheets.
What is Satin material?
Satin : high quality satin coated sheet, very smooth with a slight sheen, inks sit beautifully on its surface.
What is Gloss material?
Gloss : high quality coated sheet, very smooth and shiny, inks sit beautifully on its surface.
What is Bond material?
Bond : high quality absorbent writing paper, usually smooth and matt.
What is Vinyl material?
Available in Matt, Gloss or Clear, permanent or removable. Stickers, labels, vehicle graphics and signage is produced on PVC vinyl and applied as required.
What is canvas material?
A 350gsm cotton canvas printed using a high-quality inkjet printer - can be wrapped around a pine frame
What is NCR material?
NCR ‘no carbon required' paper is used for duplicated forms and similar.
The back of the top sheet, front of the bottom sheet and both sides of any middle sheets are treated to allow transfer to the lower sheets using pressure.
What is a Giclée print?
It is used to describe fine art printing using pigment based, archival quality inks, manufactured on advanced inkjet printers. It gives much smoother gradient transitions and a wider colour gamut.
How do duplicate sheets work?
We use a product called NCR ‘no carbon required' paper - for duplicated forms and similar.
What is GSM?
Grams per square metre - this does not relate to the actual paper thickness, just the weight of a square metre, although it can be a rough guide.
Most letters are produced on 90-120gsm. Most business cards are 350-400gsm. Often leaflets are 130-150gsm.
What is a spot colour?
Spot Colour print utilises single or multiple pantone reference spot colour inks.
The Pantone Colour system is a single universally matched colour. Alternatively, we can colour match to your specification.
What is greyscale?
Utilising a single (black) ink to create tonal values for photos and similar.
What is duotone?
A Duotone/Monotone is an image or graphic made up of 2 or 1 spot colours - created technically.
What is overprinting?
Where a pre-printed sheet has additional printed information added.
What is Finishing?
Any process of finishing a printed document, to its completed stage. We offer an extensive variety of finishing in-house.
What is Binding?
The process of binding sheets together, usually plastic comb, wire or perfect bound
What is Booked?
It is when the sheets are stapled with a card front and hard back, with a choice of coloured spine tape, often including a flap for NCR completion.
What is Collated?
Collated means your sheets are sorted into the correct order.
What is Drilling?
Punching or drilling your sheets is adding holes into the document – for inserting into folders, binding or for ‘hanging’ from.
What is Encapsulating?
Encapsulating means that both sides of your sheet are coated with film and have a heat-sealed edge [see laminating for flush cut edges].
The heat-sealed edge means that the print is splash resistant as it limits water getting to the paper inside.
What is Fan Apart?
Fan Apart glues individual 'no carbon required' sheets into sets.
What is Folding?
The folding of sheets or documents in various formats, i.e., z fold, gate fold, u fold, in half, fold in 3, etc
What is it to Gather?
To Gather is to collate and combine folded sets of booklets, etc.
What is Gluing?
Gluing is to attach an item, for example, an insert into a cover.
What is Laminating?
Laminating means either one or both sides are coated with film - but not with a watertight seal [see encapsulating for a watertight edge]
What is Mount?
To mount a print means to attach your printed sheet to another product. For example, forex, correx or foam board (presentation board).
What is Numbering?
Numbering is the process of adding sequential numbers to your documents.
What is Padding?
A Padded document groups several sheets, usually in sets of 50 or 100 sheets, and glue together on one edge, with a single card back.
What is Perforating?
Perforation is the process of adding broken lines of cuts to create simple tear off sections.
What is scoring / creasing?
A depression in the paper or card enabling correct position and neat folding.
What is Stitching / Stapling?
This is where the document is stitched together with staples, usually on the spine. Referred to as saddle stitch. We can also corner staple and double staple on the long edge. It is important to let us know if this is required at point of order.
What is Foiling?
Foiling is a finishing technique where heat and pressure are used to bind a thin metal film (foil) to paper or card.
We use foil used to create a high-quality finish – often combined with a laminate. It is popular for certificates, business cards, diaries, Christmas cards and stationery.
What is Embossing or Debossing?
Embossing is when you raise a logo or graphic to produce a 3D look and touch.
Debossing is the reverse of embossing; an indent is pressed into the material.
Both methods use a metal die. The design is achieved by using pressure, pushing the die into paper, card stock or other material.
What is Die-Cutting?
This is the art of cutting out intricate shapes and applying creases in one fell swoop, with the use of a metal cutting die.
To achieve a bespoke, unique, cut shape we need to produce a die, which is generally a one-off cost. It is created by producing a sharp metal cut edge from a solid line graphic or dotted line perforation.
The process of die-cutting the printed sheets follows by pressing the cutter into the sheets.
What is Imposition?
Imposition is one of the fundamental steps in the prepress printing process.
It consists of the arrangement of the product's pages, generally to achieve the most cost-effective and practical use of the sheet. Generally formatting multiple pages (either repeated or unique) to a sheet in a way that can be easily trimmed or folded post print. Our printing software does this for you, you need to only ever supply one impression/page to a PDF page.
What is Trapping?
A print term used to describe slight overlapping of colours to minimise the potential for set-off (misalignment).
What is UV Varnish?
An ultra-high gloss varnish, which is applied and instantly dried using UV radiation.
What is Texture on paper?
Textured stock offers a more bespoke feel. The finish can be hammered, such as a contour or stonemarque, leather, linen, laid, wove or similar. Most textured stocks will have an impact on the finished digital print as the toner struggles to reach all recesses.
What is an A size?
‘A’ sizes are the standard in trimmed paper sizes throughout Europe and further afield. The measurements are:
- A0 : 1189mm x 841mm
- A1 : 841mm x 594mm
- A2 : 594mm x 420mm
- A3 : 420mm x 297mm
- A4 : 297mm x 210mm
- A5 : 210mm x 148.5mm
- A6 : 148.5mm x 105mm
- A7 : 105mm x 74.25mm
Why are envelopes C sizes?
Envelope ‘C’ sizes are standards for ‘A’ size sheets:
- C4 : 229mm x 324mm fits an unfolded A4 sheet
- C5 : 162mm x 229mm fits an unfolded A5 sheet (or half fold A4)
- C6 : 114mm x 162mm fits an unfolded A6 sheet (or half fold A5)
- DL : 110mm x 220mm fits an unfolded 1/3 A4 sheet (or third fold A4)
What is aqueous ink?
Aqueous inks can use pigment, dye, or combinations of both dyes and pigment as the colorant. Aqueous inks use water as their primary solvent and are used for inkjet printing.
What is eco-solvent ink?
Eco-solvent inks have their colours suspended in a mild biodegradable solvent. The produced prints are in fine detail, high resolution products; used for indoor and outdoor advertising programs, banners, posters, wallpapers, floor graphics, retail POS, backlit displays, etc